Cancellations & Return Policy
Damaged Goods or Faulty
If you have noticed something is wrong after delivery, please contact our customer services team immediately on 07596188138 or email info@BedPalace.co.uk. Our team will then advise you on the next steps, which may include requesting photographic evidence from you of the damage/fault. This will help us to organise a resolve, return or replacement with the manufacturer/delivery partner.
Products that have arrived Flat-packed should be opened carefully. In-case the product has arrived damaged or faulty, then a replacement can be organised. If the product cannot be repacked, then a replacement will not be available regardless of product failure.
Please DO NOT attempt to fix a faulty item yourself or via a third party as this may affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our customer services team first.
If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.
We do not accept any returns for Flair Furnishing items.
Gaming Collection (Chairs/Headphones)
We do not accept any returns from the Gaming Collections.
We do not accept any returns for Divan Beds/Mattresses
Goods Won't Fit
Although we understand the difficulties in checking door sizes, corridors and stairways for delivery, it is always your final responsibility to ensure that the goods will fit into your home.
If our logistics partner are not able to fulfil the delivery of your goods due to access restraints, it will result in a fee of 50% for each item to cover the costs of transportation, manufacturing and administration.
Cancel My Order Prior To Delivery
If you decide to cancel your order, then immediately contact us as cancellation on a Flair Furnishing product will not be accepted after it has been dispatched.
If the product is in stock, then the item will be dispatched within the next 24 hours of purchase. If the product was out of stock when purchased, then you will have 72 hours to cancel your order.
We have short time frames as we try to process our orders immediately so our customers are guaranteed the quickest delivery.
Divan Bed Sets/Mattresses/Headboards
Customers have 2 working days to cancel their order. Failure to inform us within 2 working days will result in a 50% fee of the item value if the item has been manufactured. This cost will be deducted from your total refund amount.
If you notify us of cancelling your order after the goods have been booked in with our delivery partner, there will be a 50% fee of the item value, plus an additional collection charge of £50 to recover the goods. This cost will be deducted from your total refund amount.